celesteTerms of Use

When you open an account on celeste, you enter into a service agreement with us. Our platform operates across supported jurisdictions where local law permits, and our terms set out the rules governing deposits, withdrawals, gameplay, and dispute resolution. This document explains what we undertake to provide and what we expect from you as a member of our community.

We at celeste manage live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets (Liga 1, Piala AFF, badminton, MotoGP), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). Our terms apply uniformly to all game types and all supported regions — Jakarta, Surabaya, Bandung, Medan, and Semarang included.

Access to our platform is available only where applicable law permits. We do not offer services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and participation comply with their own location's regulations.

Account Opening and User Responsibilities on celeste

To join celeste, you must complete our registration process and provide accurate personal information. We verify accounts through standard identity and address checks so we can manage our platform responsibly and comply with local regulations. Your information is protected under our privacy policy and shared only where required by law.

When you create a celeste account, you affirm that you meet our eligibility requirements and that all information you supply is truthful and complete. We may request additional documentation during verification — particularly for withdrawal requests or account status changes. You agree to respond promptly to verification requests.

You are solely responsible for keeping your login credentials confidential. If you suspect unauthorized access to your celeste account, contact our support team immediately. We are not liable for losses resulting from compromised credentials if you have failed to report the breach promptly.

Deposits and Payment Methods

We at celeste accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed immediately upon payment confirmation. Your celeste account balance updates in real time and funds are available for gameplay across all game types — live-dealer tables, slots, and sportsbook markets — without further transfer steps.

We do not charge deposits fees. However, your payment provider may impose charges; these are outside our control. Before depositing, confirm any fees with your bank or wallet provider.

Any deposit disputes must be reported to us within a standard review window. We investigate deposit claims and reverse funds to your original payment method if a payment error occurred on our platform. Disputes involving your payment provider must be resolved directly with that provider.

Withdrawals and Settlement Processes

Withdrawals from celeste are processed to your chosen payment method — the same channels used for deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer). We process withdrawal requests subject to account verification. Once verified, your request is submitted to your payment provider for processing.

Withdrawal timing depends on your payment method and your provider's processing speed. We do not control this timing. Standard processing windows vary — mobile wallets typically settle faster than bank transfers, though specific timelines are set by each provider.

We reserve the right to verify large withdrawal requests or requests that deviate from typical account patterns. This may require additional documentation or a online paymentef hold while we confirm legitimacy. We communicate any holds clearly and keep you informed of verification progress.

Verified account

Account cleared for withdrawals after identity and address proof is submitted and our team confirms the documents.

Withdrawal hold

A temporary pause on a withdrawal request while we conduct standard verification checks or if the request raises compliance concerns.

Payment provider

The bank or wallet service that processes your deposits and withdrawals. We work with your provider but do not control their timelines.

Chargeback

A dispute initiated by you with your payment provider over a transaction. Chargebacks triggered without contacting us first may result in account suspension.

Our celeste Gameplay Terms and Dispute Resolution

All games on celeste operate under fixed rules disclosed before you play. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are broadcast from physical studios with real dealers — no random number generation alters card or ball outcomes. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random number generators subject to regular audits. Sportsbook odds and esports markets (Mobile Legends, Free Fire, PUBG Mobile) reflect our assessment of market conditions.

We settle all bets according to game rules. If a technical issue disrupts a game session, we credit your stake back to your celeste account. Disputes over game outcomes must be reported within a standard period (typically 7 days) after the event concludes. We investigate disputes and provide evidence from our logs if needed.

We are not responsible for losses resulting from your own gameplay decisions or from external factors beyond our control (e.g., internet disconnections on your end, payment provider delays during holiday periods like Idul Fitri or Idul Adha).

Bonus Terms on celeste

We periodically offer promotional credits or bonus funds to celeste members. Any bonus is subject to specific terms — eligibility criteria, wagering requirements, game restrictions, and expiration dates. We disclose these terms at the time you claim a bonus. Bonuses are not cash and cannot be withdrawn directly; they must be wagered according to the stated conditions before any associated winnings become withdrawable.

We reserve the right to cancel bonus offers or modify bonus terms at any time. Active bonuses remain valid under the terms stated when claimed, unless we notify you of changes in advance.

Account Suspension and Termination

We may suspend or close your celeste account if you violate our terms, attempt fraudulent activity, use multiple accounts, or if we suspect money laundering or other illegal conduct. A suspended account cannot access gameplay or make withdrawals. We will notify you of suspension and the reason where legally permitted.

If your account is closed, any remaining balance is returned to your registered payment method within a standard settlement window. Disputes over account closure must be raised in writing to our support team and are reviewed by our compliance division.

Jurisdiction and Applicable Law

Our celeste platform operates in supported jurisdictions only. Our terms are governed by the laws of the jurisdiction in which the service is offered to you. Disputes are subject to binding arbitration or local court jurisdiction where applicable. You agree not to initiate chargebacks through your payment provider without first attempting to resolve the dispute directly with us.

We maintain these terms to ensure fair treatment across all users — whether in Jakarta, Surabaya, Bandung, Medan, or Semarang. Any changes to our terms are posted on this page, and we notify you of material changes by email or account notice. Continued use of celeste after changes indicates your acceptance of the updated terms.