celestePrivacy Policy

This page describes what we collect when you use celeste and how we keep that data protected. Our platform processes personal information — your name, email, address, payment details, and gameplay activity — to deliver sportsbook, live-dealer, and slot services across supported jurisdictions. We are transparent about which data we gather, why we need it, and who has access to it.

We at celeste collect information only for account verification, payment processing, regulatory compliance, and service improvement. We do not sell your data to third parties. Our servers may sit outside your jurisdiction, but we enforce consistent privacy standards across all locations where we operate — Jakarta, Surabaya, Bandung, Medan, and Semarang included.

Your privacy is a condition of using our platform. If you do not agree with how we handle your data, you may request account closure and permanent deletion of your records. This policy applies to all celeste users regardless of region or game type — whether you engage with our football and Liga 1 coverage, live-dealer tables, slot tournaments, or esports markets.

What Data We Collect on celeste

We gather several categories of information to operate our platform responsibly. Your registration data — name, email, date of birth, address — is required for account creation and identity verification. We collect payment information (your bank account, mobile wallet details for DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet) to process deposits and withdrawals securely.

When you engage with celeste, we log your gameplay activity — which games you access, session duration, bet amounts, and outcomes. This data helps us detect irregular patterns, prevent fraud, and comply with anti-money-laundering regulations. We also record your IP address, device type, and browser fingerprint to track login activity and identify unauthorized access attempts.

We collect communication records if you contact our support team — emails, chat transcripts, and any attachments. These records are retained for dispute resolution and quality assurance. During major holidays like Idul Fitri and Idul Adha, our team reviews historical support interactions to improve response consistency across seasonal traffic variations.

How We Use Your Information

We use your personal data to verify your identity, process your deposits and withdrawals, and fulfill our regulatory obligations. When you join celeste, our team verifies your details against government records and sanctions lists to prevent money laundering. This verification typically completes within a standard review window; if additional documentation is needed, we contact you directly.

Your gameplay data is analyzed to detect anomalies — sudden betting pattern shifts, multiple rapid account registrations from the same IP, or withdrawal requests that deviate from your profile. If we flag activity as suspicious, we may place a temporary hold on your account while we investigate. We do this to protect both you and our platform.

We also use your data to improve celeste's service — analyzing which games attract users, which payment methods process fastest, and where our support team receives the most inquiries. This insight helps us optimize coverage of football tournaments (Liga 1, Piala AFF), expand our live-dealer studio options, and refine our slot tournament schedules.

Third-Party Processors on celeste

We share your data with payment processors (banks and wallet providers like mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to complete transactions. These processors have their own privacy policies and handle your financial data according to their standards. We do not control their practices, but we verify they meet basic security requirements before integration.

We may engage identity verification vendors to confirm your documents during KYC (Know Your Customer) checks. These vendors process your name, address, and document images temporarily and delete them after verification is complete. We sign data-processing agreements with all third parties to ensure they do not retain or repurpose your information.

KYC verification

Know Your Customer checks we perform to confirm your identity before allowing withdrawals on celeste.

Data processor

A third party (bank, wallet provider, or verification vendor) that handles your data on our behalf under a contract.

Anomaly detection

Our automated systems flag unusual account activity (e.g., rapid transactions) for manual review by our team.

Your Rights and Our celeste Data Practices

You have the right to access, correct, or request deletion of your personal data held on celeste. To exercise these rights, contact our support team with a formal request. We respond within a standard timeframe — typically a few business days — and provide copies of your data or make corrections as requested. If you request account deletion, we permanently remove your profile, transaction history, and gameplay records from our active systems.

We retain your data for as long as your account is active plus a statutory retention period (typically several years) to comply with financial regulations and support potential disputes. After this period, we securely delete your information. However, data may remain in backup systems for technical recovery purposes, though backups are protected under the same confidentiality standards.

We use cookies and similar tracking technologies to remember your login session and preferences on celeste. These are functional cookies — they do not track you across other websites. You can disable cookies in your browser settings, though this may affect your celeste experience. We do not use advertising cookies or behavioral tracking.

Jurisdiction and Data Transfers on celeste

Our servers are located outside Indonesia, which means your data may be transferred internationally. We maintain consistent encryption and security standards regardless of server location. By using celeste, you consent to this international transfer. If local regulations restrict data transfers to specific jurisdictions, we work with you to find compliant alternatives or clarify your rights under your region's law.

We at celeste undertake to protect your data through encryption in transit and at rest, regular security audits, and limited staff access. Our team members can only view your information if it is necessary for their role — support staff access support tickets, finance staff access payment records, and compliance staff access verification documents. We do not share login credentials across teams, and all access is logged.

If a security breach occurs on celeste, we notify affected users within a reasonable timeframe and outline what information was compromised and what steps we took to remediate the incident. We cooperate with regulators and law enforcement where legally required. Our contact details for privacy inquiries are provided in our footer — you may reach out with questions about your data at any time.